1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Location

Items offered on our website are only available for delivery to addresses within South Africa. Any shipments outside of South Africa are not available at this time.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

We strive to get your products to you as soon as possible, but we are reliant on our warehouse and courier. Unless there are exceptional circumstances, we make every effort to fulfil your order within [7] business days from date of shipping. Business days mean Monday to Friday, except holidays.

Please note we do not ship on Saturdays, Sundays, or public holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

4. Shipping Costs

We have a flat fee shipping rate of R85 inclusive of VAT.

5. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us at the office on 021 447 1950 or mail us at office@hopedistillery.co.za

6. Questions

If you have any questions about the delivery and shipment of your order, please contact us via the distillery office mail office@hopedistillery.co.za